Frequently Asked Questions (FAQ)

How can I track my order?

You can email us at sanalmagaza@istanbulmodern.org to check the status of your order.

I want to return a product. What should I do?

After receiving your order, you may fill out the return section at the bottom of your invoice and send the product back to us. Customers are responsible for return shipping costs.

Return address:
İstanbul Modern Sanat Müzesi Mağaza
Kılıç Ali Paşa Mahallesi, Tophane İskele Caddesi No: 1/1
34433 Beyoğlu – İstanbul

Are there any member discounts?

Yes, members can enjoy discounts of up to 20% on selected products.

I forgot my password. How to reset it?

You can create a new password by clicking on the "Forgot Password" option during member login.

How can I check the status of my order/shipment?

You can track your orders through your profile. You can also reach us through email at sanalmagaza@istanbulmodern.org or by calling +90 212 334 7382.

Which payment methods are accepted?

We accept all credit cards.

Can I modify my order?

Orders cannot be modified once they are placed. However, you can place a new order after completing the return process.

Can I place a bulk order?

For bulk orders, please email magaza@istanbulmodern.org. You can browse our product catalog at: "Corporate Sales"

What is the delivery time?

Once your order is confirmed, it will be handed over to the shipping company within the timeframe specified in the product description. Delivery typically takes 2–7 business days, depending on shipping volume.

How much is the shipping fee

A flat shipping fee of 99.90 TL (VAT included) applies to all orders.

If my cart includes items with different delivery times, which one applies?

The delivery time is based on the item in your cart with the longest shipping period.

Which countries do you ship to?

We only offer domestic shipping through our online store.

Can I place an order from abroad?

To place an international order, please email the products you selected and your full delivery address to sanalmagaza@istanbulmodern.org. We will provide you with a price quote. If you approve the quote, your order will be processed.

How can I cancel or return my order?

If your order has not been shipped yet, please contact us to request a cancellation.

If your orde has already been shipped, you can initiate a return after receiving it. Please fill out the return section at the bottom of the invoice and ship the item back to us.

Return address:
İstanbul Modern Sanat Müzesi Mağaza
Kılıç Ali Paşa Mahallesi, Tophane İskele Caddesi No: 1/1
34433 Beyoğlu – İstanbul

What should I do if my item is damaged, incomplete, or incorrect?

Please inform us by emailing sanalmagaza@istanbulmodern.org or calling +90 212 334 7382.

How can I stay updated on the Istanbul Modern Store?

You can subscribe to our newsletter to receive updates on sales and new arrivals.